Spaces are limited and fill up very quickly so please book early. Bookings close as numbers are reached. If you have not received your confirmation by then, please contact us immediately.
We operate on a first paid first served basis. An invoice will be issued to you after you submit an online enrolment, please follow payment instructions in your invoice.
Once you have enrolled your child, you commit to pay for the sessions enrolled, even when you do not pay the invoice in advance. The enrollment is a contract and by submitting it you are agree to our terms and conditions.
The programme runs from 8:00am to 6:00pm. Pick up after 6:00pm incurs a charge of $20 per 15 minutes or part thereof—to help cover the cost of a supervisor.
If there are occasions when it would be helpful for you to drop off your child at 7:30am, please arrange this with the office before enrolling your child to ensure that there are supervisors to care for your child/ren between 7:30am and 8:00am
Please sign your child/ren in and out every day. This is an important safety procedure to ensure all children are accounted for at all times
Please ask your child/ren to leave their valuables at home as neither the programme nor the staff can take responsibility for them if they are broken or lost.
Your child will need to bring their own packed lunch and drink bottle in a bag they are comfortable carrying. We will provide morning and afternoon tea. Please do not send instant noodles, or money to buy lunch, as we cannot facilitate this and we do not want your child to go hungry.
Medical conditions: please notify us via e-mail of any medical conditions that requires medicine or possible emergency treatments. Please be specific.
Please notify us of any behavioural condition that we need to be aware of.
Please drop your child/ren off by 9:00am on trip days so that we can organise the children to get on buses and to avoid them missing out and feeling sad for the day. On trip days we endeavour to have children back at SMASH by 4:30 p.m.
Please ensure that your children have the appropriate clothing and footwear for the planned activity. E.g. warm clothing, sneakers, hat, and swimwear.
Unfortunately, it is sometimes necessary to change the activities in the programme due to events beyond our control e.g. bad weather. We reserve the right to do this without prior notification but we will provide as much notice as possible.
Refund policy: 100% with 2 weeks notice. 50% with more than 2 days notice. No refund if: (1) less than 48 working hours—this is not enough time to fill the space, (2) in the event your child is removed from the programme, all remaining fees are forfeited. Any refund due will be issued after the holiday programme.
Children dropped off on a day when they do not have a confirmed booking will attract a $25 penalty in addition to normal programme fees—to help cover the cost of a supervisor